As Collateral Management LLC's president and chief executive officer, Jessica's responsibilities include new product development, National AMC compliance, and running the day to day operations. These responsibilities include the oversight of all residential and commercial products. Prior to co-founding Collateral Management LLC In 1998, Jessica founded The Appraisal Firm. A real estate appraisal firm that serviced several of the Midwest states. She has been licensed over a decade and she currently holds a Certified Residential Appraisal license in Florida. In 2009, Collateral Management opened its doors. Since then, Jessica has become a member of several professional organizations including; Mortgage Brokers Association, TAVMA, Florida Association of Mortgage Professionals, BBB and the Appraisal Group. Jessica is heavily involved with numerous non-profit organizations and has over fifteen years appraisal management experience.
CHARLES MASSAD - CHIEF STRATEGIC PLANNING OFFICER
Charles "Chuck" primarily focuses on operations at Collateral Management and strives to diligently oversee each client account. Charles draws on a combined team experience of 12 years of Mortgage and Appraisal growth. Charles offers insights into the Collateral Management Appraisal field operations and shares effective means for implementing new policies and guidelines. He works to establish and develop processes for his clients and is continuing higher education in his field. Outside of work Charles loves motorcycle trips, movies, music and enjoys a great glass of wine. He enjoys physical activities and takes advantage of the Florida weather when he can.
KATHLEEN WATTER - CLIENT RELATIONS MANAGER
Kathleen comes from a strong background of Financial Services, Real estate and Property Management. Her depth of experience assists in providing comprehensive service to Collateral Management’s clients in a variety of capacities as the Client Relations Manager. In this role, Kathleen oversees Collateral Management’s client services area and the processes and procedures that deliver our clients top notch service. She pays constant attention to the client experience related to account servicing. Kathleen is based in our Fort Lauderdale office and is well known to most all of the clients at Collateral Management. Kathleen was born and raised in Florida so she is a beach girl. After high school graduation she pursed communication and marketing in college and began working in the Real Estate & Management field. Her experience and knowledge is a huge asset to Collateral Management. She is continuously educating herself with ongoing classes. In addition to her extensive diverse experience she also maintains her 2-15 Life, health and Variable Annuities and her Series 6 license. On her free time, Kathleen enjoys yoga, running and spending time with her family at the country cabin.
RACHEL MARGOLIS - CLIENT RELATIONS MANAGER
Rachel is the welcoming voice you may hear when you call into the firm. She is responsible for office management, coordinating, scheduling and all communications for our clients and vendors. Rachel also is a primary contact for new vendors and other client account servicing needs. In addition, she works with the Vendor Relations team and specialists by handling key duties and functions. Rachel joined Collateral with years of experience in diverse fields such as administrative, sales and marketing. Rachel is a 2007 graduate from the University of Florida, where she earned her Bachelor of Arts degree with Mathematics major and an education minor. She was born in upstate NY but has been in Florida over a decade. Outside of work Rachel enjoys spending time with family and friends. Her light hearted personality keeps everyone laughing. Some of her favorite activities include impersonating, bowling and karaoke.
SEBASTIAN LARRAZABAL - VENDOR RELATIONS MANAGER
Sebastian is responsible for all aspects of Vendor relationships and order management. He serves clients by implementing and coordinating Real Estate Appraisals Nationwide. He works closely with our Vendors to develop strong relations and creates consistently for both our Vendors and Clients. He serves as the liaison between both parties. Sebastian is a 2013 graduate from Florida International University, where majored in Political Science with a Minor in Criminal Justice. Throughout college Sebastian was active with campus organizations which included serving as the Chief Justice of the FIU Student Government where he worked with law students in interpreting cases. In addition, he served as FIU Senator and lower division Senator. Sebastian currently interns with Velasquez Dolan Arias, P.A. He also participated on multiple intra-mural sports teams. Sebastian has been an avid soccer player since the age of ten. In his free time, he enjoys playing football, running and spending time with his family. Sebastian was born in Venezuela and immigrated to Philadelphia with his family at an early age. Although a Florida resident now, he is a huge fan of the Philadelphia sports teams!
RYAN GAVORSKY - VENDOR RELATIONS SPECIALIST
NATHAN KEI - VENDOR RELATIONS MANAGER
Nathan joined the Collateral Management team in 2013, bringing with him over three years of experience in the Insurance & financial industry. Nathan is a Vendor service specialist and assists with providing the best customer care and loves helping others. Nathan received his Bachelors of Science in Business and Administration degree from the University of Florida, where he graduated with a major in Management. In addition to his extensive diverse experience he also maintains 520 license in Florida. In his spare time, he enjoys the outdoors. He spends as much time as possible at the beach playing volleyball. Cooking, kayaking and traveling are just a few of his passions.
CAROLINE LAWSON - CLIENT RELATIONS SPECIALIST
Caroline works closely with both the operations and vendor teams at Collateral Management, producing reports, conducting research, helping to manage and maintain data integrity and other activities that support overall Vendor portfolio management. She is responsible for working with both new and current vendors on account openings. Caroline joined Collateral Management with more than ten years of experience in customer service, management; sales administration, project management, and operations support roles. When she’s not working, Caroline enjoys participating in her Girl Scout activities as a trainer. In addition she looks forward to leading her Church in an annual Confirmation retreat. She remains very active in the community and enjoys dedicating her time to others.
JASMINE SAMET - CLIENT RELATIONS SPECIALIST
REBECCA MCCALLUM - APPRAISAL AUDIT SPECIALIST
As part of compliance team, Rebecca oversees audit and compliance functions with respect to delivery of appraisal reports within the scope of regulatory, quality, state guidelines and ethical parameters. Her extensive background includes positions in Administration, Audit Specialist, Customer service and Clerical supervision. Rebecca is familiar with all facets of our operation, keenly aware of the importance of client expectations and gifted with exceptional interpersonal skills. On her free time Rebecca enjoys photography and spending time with her friends and family.
SUSAN CC MCKEY - FINANCIAL CONTROLLER
Susan is responsible for development and oversight of the accounting policies and procedures, implementation of internal accounting control guidelines, leadership to the appraisal management accounting team, and corporate financial reporting. Susan is also the point person for all the payroll and office management needs and approvals. She is directly responsible for maintaining the integrity of all financial services work.
DANIELLE RICHARDSON - CLIENT RELATIONS SPECIALIST
TIMOTHY KENNEDY - APPRAISAL AUDIT SPECIALIST
KARINA SCHLOSS - DOCUMENT SERVICES CLERK
EMMANUELLE DORCE - ACCOUNTING ASSISTANT
JUSTIN NOE - APPRAISAL AUDIT SPECIALIST
As part of compliance team, Justin oversees audit and compliance functions with respect to delivery of appraisal reports within the scope of regulatory, quality, state guidelines and ethical parameters. His extensive background includes positions in Administration, Audit Specialist, Customer service and Clerical supervision. Justin is familiar with all facets of our operation, keenly aware of the importance of client expectations and gifted with exceptional interpersonal skills. On his free time Justin enjoys spending time with his friends and family.
VEDRAN SVRAKA - VENDOR RELATIONS SPECIALIST
STEPHANIE CABASSA - PROCESSING ASSISTANT
ERICA BUTLER - PROCESSING ASSISTANT
JUANA MIGUEL - VENDOR PROFILE SPECIALIST
MATTHEW KAIL - VENDOR RELATIONS SPECIALIST
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Collateral Management LLC is comprised of the best appraisal management company professionals and former lending industry executives with over 15 years of originations and appraisal